Returns, Terms & Ordering, & Shipping Policy
TEE HEADQUARTERS has been a leader in the Custom Printing Industry for over 15 years. We strive to provide our customers with a great product and best customer experience possible. In our experience we have found that all customers have different expectations and since we do custom work we try our best to meet your expectations and needs. We have put together these Terms and conditions for our clients to review prior to purchasing our products. Our Terms and Conditions Policies are based off industry standards & provides you with the knowledge you need to have a reasonable expectation of the products and services they will receive from TEE HEADQUARTERS. Please take time to read our policy. Once you have made a payment on custom goods this policy becomes in effect and is binding.
TEE HEADQUARTERS uses SQUAREUP as our online payment process. We accept most credit and debit cards as payment method for online purchases. We use square payments in our retail location and we accept Cash, Company Checks and most credit and debit cards. Full payment is due at the time of ordering. A 4% processing fee will apply .
ORDER MINIMUMS :
Our Minimum order for Screen Printed Items is 24 pieces per design on 1 to 3 color print jobs and 48 pieces per design on 4+ color print jobs. Garment colors and sizes may vary. All garments must be made of like materials.
Re-orders are 24pc. Minimums and pricing is at the new order level. All re-orders will be charged a new set up fee. We do not hold screens.
TURN AROUND TIMES:
Typical turnaround time is 7-10 days from receipt of payment and artwork approval. Additional services will extend typical turnaround times. Turnaround times only apply to production. If an order is being shipped, TEE HEADQUARTERS cannot guarantee carrier ship times.
Rush service is offered when available. A Rush Free of 10% will be added to all jobs needed in less than our standard turnaround time. 2-4 day rush jobs will have a 50% rush fee added to total cost of the job.
TEE HEADQUARTERS offers a full refund on non-customized items if returned in unused condition. We do not offer refunds on custom printed merchandise.
We offer a 100% replacement guarantee on all non-contract orders. If we make a mistake on your order please contact us with the order number and return all unused items within 15 days from the date you received the order. We will correct the order by reprinting it at no charge to you. Normal replacement time is 7 days.
We do not accept returns on merchandise you have used or worn. (If you have used or worn the merchandise, keep it and contact us with images of the misprint and we will discount your next order). If you make a mistake on your order (wrong quantities ordered, art proof approved with errors, etc.) we will gladly re-print your order at our standard pricing. Refunds are not issued.
For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.
For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.
All estimates are good for (14) days. .
ART AND MATERIALS:
All art and materials supplied by TEE HEADQUARTERS, including screens, films and separations, remain the property of TEE HEADQUARTERS unless explicitly stated otherwise in writing. Any art supplied by the customer remains the property of the customer. IF CHANGES ARE MADE A FEE WILL APPLY…IF NOT PAID THAT ART BELONG TO TEE HEADQUARTERS… All screens and films remain the property of TEE HEADQUARTERS. If you would like to purchase your screens, please let us know at the time the order is placed and we will offer you our current pricing.
CUSTOMER SUPPLIED GARMENTS:
All customer supplied garments are printed AT THE CUSTOMER'S OWN RISK. Because we cannot control and/or may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of
print quality or durability on any work done with customer supplied garments.
Additional charges will apply for printed proof samples. Pricing will depend on printed colors and design difficulty. All proofs are subject to set-up and art charges. Pre-production proofs or spec samples are $50 plus $25 per color setup.
DYE LOTS: Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next. Seller is TEE HEADQUARTERS.
COLOR ACCURACY: We will match your print colors as close as possible to the final art on file. Because of slight variances among computer monitors and manufacturer ink batches, small variations maybe present from screen to print, and from print run to print run. If you require very specific color values in your print, please contact us to purchase a sample printed shirt prior to ordering a full run.
WE DO NOT GUARANTEE EXACT COLOR MATCHES.
Pantone matching is available at an additional charge and there is a minimum order of 36 pieces. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed.
We will always provide you with the best print quality possible. To ensure the best print quality please provide us with high quality art that is properly color separated. Small lines and fonts will not print well. Avoid fonts that are thin and less than 1 inch in size. Some materials print better than others due to the nature and finishes applied to the garments by the manufacturer, this will cause prints not to be as bright or to not print smoothly ESPECIALLY WITH BURNOUT STYLE SHIRTS, these will have a vintage washed out look and feel to them .
The products we offer have been tested for printing, however if you request an item than we do not normally print, please request a printed sample prior to doing a full run.
Your Custom printed apparel may show slight imperfections in ink coverage or print alignment . This is unique to the custom printed garment. No 2 garments will print exactly the same. Industry standard for misprints is 3%-5%. You will not receive more than 5% misprints on any order. We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel do not maintain the same resolution as photo paper.
PRINT PLACEMENT: (updated 2/8/2018)
Print placement is determined by the type of garment, shirt size and logo size. Full size prints will be printed between 9in -12.5 wide depending on garment, logo and shirt size. Left chest and Right chest prints will range from 3in-5 inches wide, full size back prints will be printed 11 -13 inches wide across the shirt. Full front and back prints will be centered on the shirt according to shirt width. We do not always center from the collars or the tags as they are not always the center. When centering shirts, we determine the center from the distance between sleeves. Prints may vary as much as an inch from side to side, this is standard and is deemed acceptable. We determine the start of the print from the distance of the collar. The print start distance may vary from 1 inch from the bottom collar seam to 5 inches. This depends on the type of shirt, garment size, and logo size. We determine the size, unless requested in writing.
TAGS AND TAGGING:
Some garments may feature tear away labels and are meant to be retagged. Tear away labels are made of the cheapest materials and may flip , curl or even shrink during the drying process. We do offer retagging service for these products at an addtl fee.
OVERRUNS AND UNDER-RUNS:
Overruns and under-runs not to exceed the industry standard 5% of the amount ordered will constitute acceptable delivery. Only the quantity delivered will be billed.
Shipping time is not included in the turnaround time. Standard shipping rates apply. Shipping charges will not be included in price quotes but will be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling.
All orders will be folded in bulk, grouped per size in quantities of 12 or less unless otherwise specified. Individual folding and bagging is available at an additional charge.
Intellectual Property Claims
TEE HEADQUARTERS respects the intellectual property rights of others. We have a policy of removing user submissions that violate copyright, trademark, or other intellectual property laws, suspending or blocking access to the design-saving or other features of our site to any user who uses our site in violation of any such law, and/or terminating in appropriate circumstances the account (if any) of any user who uses our site in violation of any such law. Pursuant to Title 17 of the United States Code, Section 512, we have implemented procedures for receiving written notification of claimed copyright infringement and for processing such claims in accordance with such law. If you believe your copyright, trademark, or other intellectual property right is being infringed, please contact us of such infringements:
In order for us to respond to your notice, it must: (i) contain your physical or electronic signature; (ii) identify the copyrighted work, trademark, or other intellectual property alleged to have been infringed; (iii) identify the allegedly infringing material in a sufficiently precise manner to allow us to locate that material; (iv) contain adequate information by which we can contact you (including postal address, telephone number, and e-mail address); (v) contain a statement that you have a good faith belief that use of the copyrighted material, trademark, or other intellectual property is not authorized by the owner, the owner's agent, or the law; (vi) contain a statement that the information in the written notice is accurate; and (vii) contain a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright, trademark, or other intellectual property right owner.
You agree to defend, indemnify and hold TEE HEADQUARTERS and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or relating to your use of TEE HEADQUARTERS Site and the Service, your violation of this Agreement, or your violation of any rights of another.
This Agreement shall be governed by the laws of The State Of Missouri and where applicable, by federal law.